TERMS OF USE

These terms of use set out the basis on which you can visit our website, and order and buy products from City of Norwich Athletic Club.

We aim to process all enquires and requests as quickly as possible, but we reserve the right to restrict, refuse or cancel orders, as well as refuse access to the website and terminate accounts at our discretion.

We reserve the right to vary these terms of use at any time, but in respect of any ordered goods, the terms of use which apply shall be those which you accepted when placing your order.

PRICING

All prices are quoted in UK pounds sterling and include delivery or any customs charges (where applicable).

HOW YOUR ORDER IS PROCESSED

If after your order has been placed and we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email, text or phone call, and refund when necessary. We only accept orders placed in the UK.

AVAILABILITY

Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will tell you as quickly as possible and a full refund will be given. Guaranteed dispatch times commence from the production start date and the guarantee is limited to the cost of delivery.

GOVERNING LAW AND JURISDICTION

The agreement between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts.

These terms of use, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us.

Nothing said by any person on our behalf should be understood as a variation of these terms and conditions.

DELIVERY

All deliveries are subject to stock availability and authorisation of your payment. We will only dispatch orders to UK addresses.

RIGHT TO CANCEL THIS AGREEMENT

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

RETURNS

Returned goods that have been delivered to you and ordered in error (such as an incorrect size or item) or cancelled after dispatch must be returned at your own cost unless faulty. Refunds will be made within 30 days of receipt of returned goods in original condition.

HOW YOU CAN CANCEL THIS AGREEMENT

Please contact us as soon as possible if you wish to cancel your order by emailing us, or by going through our website. Orders can only be cancelled before processing/dispatch has begun.

Once your order has been cancelled, any sum debited from your payment card by us will be re-credited to your account as soon as possible. If cancelled orders are erroneously delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

HOW CITY OF NORWICH ATHLETIC CLUB CAN CANCEL THIS AGREEMENT

We reserve the right to cancel the order if:-

• We have insufficient stock to fulfil your order.
• We are unable to obtain payment
• We do not deliver to your area
• A product fault or an error in the product description has been identified

ACCURACY OF CONTENT

We have made every effort to ensure that the products are fairly described, that the product information is correct, and that the colours of our products are displayed as accurately as possible.

However, as the actual colours you see will vary with the quality of your monitor, we cannot guarantee that your display will accurately reflect the colour of the product requested on delivery.

If, on receiving ordered goods, you have any cause for dissatisfaction you may return them via our Returns procedure, which is explained above.

City of Norwich Athletic Club – Website Store Terms and Conditions

Registered Charity Number 1168190